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How we handle your account and payment information

When you open an account at motifbet, your personal details and deposit records stay encrypted and separate from public view.

Account verification kept privatePayment records encrypted at restSupport available 24/7 to request changes
motifbet How we handle your account and payment information
GET IN TOUCH

Contact us about your privacy

Email support Reach [email protected] with any questions about how we use your data, requests to see…
Live chat Open the chat widget in your account lobby (available 24/7) to ask about privacy…
Account settings Log into motifbet, go to Settings > Privacy & Security to review what personal…
SECURITY PRACTICES

How we keep your account safe

Encrypted connections

All data sent from your device to motifbet travels over HTTPS encryption, whether you're logging in from Bandung or Medan. Your password is hashed, never stored in plain text on our servers.

Payment data isolation

DANA, OVO, GoPay and QRIS credentials are processed by certified payment partners, not stored by motifbet. We retain only confirmation tokens and transaction dates for your records.

Session timeout

Your login expires after 30 minutes of inactivity as a default. You can adjust this in Settings; longer sessions require stronger two-factor authentication for withdrawals.

Withdrawal verification

When you request a payout, we verify your identity and confirm the destination account matches your account profile before funds leave. This prevents unauthorized withdrawals.

Fraud monitoring

We scan login patterns, device changes and large deposits for suspicious activity. If we detect unusual behaviour, we email you immediately and may temporarily lock your account.

Data deletion requests

You can ask us to delete your account and associated personal data at any time via [email protected] or your account Settings. We comply within 30 days where local law permits.

Privacy questions answered

Yes. Log into your account, go to Settings > Data & Privacy, and select Download My Data. We'll send you a file with your name, email, phone, payment records and login history. You can also email [email protected] to request a copy by post.

We retain your account data for 7 years after closure to meet financial and anti-fraud regulations. Payment transaction records stay for 5 years. Personal data like your name and email are deleted 30 days after closure if you request it.

motifbet does not store your full payment credentials. Your DANA, OVO, GoPay and QRIS details are handled by certified payment processors. We see only confirmation receipts and the last four digits for your records. Only you and the payment provider have full access.

We use cookies to keep you logged in, remember your game preferences and track account activity to prevent fraud. You can disable non-essential cookies via Settings > Cookie Preferences. Disabling login cookies will log you out after each session.

We email you immediately with details of the suspicious activity and temporarily restrict withdrawals. You'll need to verify your identity via email or live chat within 24 hours. Once confirmed, full access is restored. This protects your balance.

Depends on local law. Core data—name, email, payment details—is necessary to keep your account open and process deposits and withdrawals. Marketing emails and non-critical cookies can be disabled in Settings > Communication Preferences at any time.

Yes. Whether you open the app or visit motifbet.xyz in your browser, the same privacy practices apply. App logins use the same encryption and session timeouts. Your data is stored identically across all platforms.