Reference

How motifbet protects your account and keeps your play transparent

Your account on motifbet sits behind encryption and verification steps that clear before your first deposit.

Data encryption on fileAccount verification requiredPayment separation by design

What our legal terms cover and where they apply

motifbet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

motifbet operates where local law permits, and our terms reflect Indonesia's player protections and payment regulations. Your access depends on local law. We don't store your DANA, OVO, GoPay or QRIS credentials — each transaction routes through the payment provider's own secure gateway. Account suspension, withdrawal

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holds and dispute resolution follow clear escalation paths: first, our support team within 24 hours; second, documented review by our compliance officer. You own your account balance at all times; we cannot forfeit it without written justification sent to your registered email.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to contact us about legal and account issues

HOW WE HANDLE DATA

Security, retention and how to control your information

Encryption standard

All account data uses TLS 1.2 encryption in transit and at rest. Login sessions expire after 30 minutes of inactivity; multi-factor authentication via email is available in Settings.

Data retention

We keep your account file for 5 years after closure. Payment records are retained for 7 years per Indonesian tax law. You can request deletion of non-mandatory fields anytime.

Cookie policy

Functional cookies track your session and game preferences; they do not identify you off-site. You can disable non-essential cookies in your browser settings without losing account access.

Third-party sharing

We share payment data only with your chosen provider (DANA, OVO, GoPay, QRIS) and our payment processor. We do not sell or market your email or phone number to external parties.

Account closure

Request closure anytime in Settings > Close Account. We freeze your balance for 30 days, then initiate a refund to your registered payment method unless you contact support.

Dispute process

File a dispute in Settings > Legal & Security with details and supporting screenshots. Our compliance team reviews within 5 business days and emails you a written decision.

Common questions about account rights and legal compliance

Yes. Go to Settings > Legal & Security and select 'Request my data file'. We email you a complete export of your profile, transactions and play history within 5 business days. You can use this file to switch platforms or keep for your records.

Open a dispute ticket in your Settings menu with date, amount and reason. Our compliance team investigates within 5 business days. If the payment provider confirms the error, we refund your balance immediately. You'll receive written notification via email.

No. Payment credentials stay on your provider's gateway. We only see transaction IDs and confirmation codes. Your payment method is never stored, sold or shared. Each deposit is processed fresh.

Visit Settings > Close Account and confirm. We freeze your balance for 30 days (in case you change your mind) then refund it to the payment method you last used. You can request immediate closure if you contact live chat.

Suspension usually follows verification issues, duplicate account detection or unusual activity. We email you the reason and next steps. You can appeal in Settings > Account Status. Most appeals are resolved within 24 hours.

Account data is stored in Indonesia-compliant data centres and retained for 5 years after account closure. Payment records stay for 7 years per tax law. You can request specific records via [email protected] anytime.

Yes, in Settings > Account Details. Changing your email requires verification of the old email first. Phone updates take effect immediately. Keep this information current so we can reach you about disputes or security alerts.

How motifbet protects your account and keeps your play transparent

How to contact us about legal and account issues

Security, retention and how to control your information

Encryption standard

Data retention

Cookie policy

Third-party sharing

Account closure

Dispute process

Common questions about account rights and legal compliance

01 Can I export my account data or see what you store about me?

02 What happens if I dispute a withdrawal or payment?

03 Are my DANA, OVO, GoPay and QRIS details stored on motifbet's servers?

04 How do I close my account and get my remaining balance back?

05 What does it mean if my account is suspended?

06 Where are my account and payment records kept, and how long?

07 Can I change my registered email or phone number after signup?

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